These Dell BIOS Updates Destroy Alienware and Inspiron PCs

0

If you’ve recently performed a BIOS update on a specific Dell or Alienware PC and scratched your head, you’re not alone. Dell recently released new BIOS updates for its Latitude 5320 and 5520 laptops, Inspiron 5680 desktop, and Alienware Aurora R8 gaming desktop. While these rather mundane updates generally go off without a hitch, instead, customers have reported endless boot loops, BSODs, and other illnesses that have caused countless headaches.

Below are the BIOS versions that are causing problems for customers:

  • Dell Latitude 5320/5520: BIOS version 1.14.3
  • Dell Inspiron 5680: BIOS version 2.8.0
  • Alienware Aurora R8: BIOS version 1.0.18

User issues are spread across multiple online channels, including the Dell community and Reddit. One user, Dell5320, drew attention to the issue in a Dell community article. “After upgrading my 5320’s BIOS to the new version 1.14.3 today, the laptop won’t boot,” Dell5320 wrote. “When you press the power button, the indicator light on the button will turn on for about 10 seconds and then turn off again.”

“I supplied a user with a new laptop yesterday, it was working fine. She turned it off, went home and it was dead,” j0ezonelayer wrote on Reddit’s sysadmin community. “[Dell] needs to fix this, because we have 100 users with 5320 and another 250 waiting to be issued. “

Dell community member MiraiKei then complained about BSOD loops on an Aurora R8. “I have reset CMOS, updated bios, formatted M.2 drive to reinstall Windows with Dell recovery USB drive, tried using media creation and still get BSODs,” wrote MiraiKei. “Surprisingly I’m getting BSODs with empty drive performing recovery from USB. It looks like motherboard crash due to forced bios update. Honestly, I sort of abandoned.”

For its part, Dell has yet to issue a formal statement on the issues. However, the company has removed the offending BIOS updates from its website so that they don’t terrorize other customers. Therefore, for those who have unfortunately already installed BIOS updates and continue to have issues, the only viable solution is to perform a BIOS downgrade. Dell offers two support articles [1], [2] to help users on this front.

At this point, it’s best to just avoid the BIOS updates above until Dell can fix the bugs. However, if the bug has already stung you, perhaps Dell’s recovery guides will allow you to reboot until a fully functional BIOS is released for the affected Latitude, Inspiron, and Aurora R8 systems.

Share.

About Author

Comments are closed.