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The 325th Communications Squadron at Tyndall works with service members, civilian government employees, and government contractors to improve and help resolve issues related to computer issues.

To ensure that Tyndall is operationally ready to support a variety of missions, Communications Airmen focus on maintaining software and hardware equipment, implementing technology modernization, and providing responsive customer service. to customer needs. The 325th CS Customer Services Section resolves communication issues not only for the 325th Fighter Wing, but also for the many tenant units located on the installation.

“[Tyndall’s] tenant units are highly dependent on the host unit,” said Master Sgt. Brandon Jones, 325th CS Client Systems Flight Chief. “We help the overall user experience, by finalizing patches and updates, ensuring software and services are up to date, deterring bad actors, and helping users understand their liability.”

Communications Airmen must consider a myriad of factors when navigating the ever-changing world of technological communications, including consideration of computer security, communications security, operational security, and information security.

“There are so many security measures that are imposed across the network,” Jones said. “As cyber defense, we shut down thousands of adversaries a day so we can focus 100% on Tyndall’s mission.”

The unit’s current initiative is to modernize the IT infrastructure to provide the base with the latest technology the Air Force has to offer.

“On average, information technology assets are replaced every three years, as part of the asset management program,” said Senior Master Sgt. Darius Harper, superintendent of operations for the 325th CS. “Resource Advisors, IT Account Ownership Custodians, and Unit Leaders must plan and work together to [fund and support] pre-expiration hardware and software upgrades.

However, Harper explained that it’s important for users to remember to keep up and educate themselves about “user responsibility” at all times.

“When you notice that your computer is running slow or software is about to expire, you need to take action,” Harper said. “You have valid concerns and [we want to help] these concerns are voiced in the correct area.

The squadron has several systems in place for reporting problems and requesting assistance from technical professionals. According to Jones, the squadron understands when users are frustrated when their computers malfunction and the unit cares. However, the unit must operate according to priority according to the “first in, first out” method. There are also Air Force-wide standards and procedures for the squadron to consider when working on modernization and troubleshooting.

“We have to consider cybersecurity,” Harper said. “We need to perform checks, filters, assess data and sometimes apply security patches to ensure that we maintain control over potential vulnerabilities from outside influences and attackers.”

Whenever an operating system is upgraded, the Air Force relies on communications squadrons and their Airmen to effectively adapt to deficiencies that arise when [operating system] platforms are removed.

“It’s important to recognize how far we’ve come,” Harper said. “Over the past year and a half or so, we have grown user storage capacities from 30 gigabytes to 100, including one terabyte of cloud storage, 24/7 access to systems and virtual private network channels.

“We’ve improved infrastructure, power, speed and bandwidth,” Harper continued. “As a facility of the future, we operate in a space that no other Air Force base is in. All BOTF functions involve the Communications Squadron in one way or another. [as we] modernize internally for the long-term future.

With 6,000 computer users spread across the facility and numerous responsibilities to maintain, squadron personnel ensure the availability of telephone and computer networks, adversary detection computer systems and wireless communications, to to name a few.

“Our guys do everything with a smile,” Harper said. “Failure is not an option.”



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