Australian Electoral Commission seeks IT vendor for technology upgrade – Services


The Australian Electoral Commission (AEC) is looking for an IT vendor to help digitize its manual tasks and provide interoperable hardware for elections. Opportunity ends December 15th.

The AEC’s interoperable devices are primarily used on Election Day for its Electronic Certified Lists (ECLs). ECLs replace certified paper lists and allow election officials to search lists of eligible voters and electronically record against the approved list of voters that a person has received a ballot.

The AEC deployed 5,550 ECLs in the 2022 elections. The 2019 election was the first time the AEC deployed its ECLs to all pre-election polling stations, mobile teams and CBD polling stations in major cities .

AEC said it is considering upgrading its current ECLs. According to documents published on the request for expressions of interest“analysis conducted after the 2019 federal election showed that the ECL solution in its existing form was at operational capacity and unable to scale or meet changing needs without additional investment.”


In total, AEC predicts that it will need around 12,000 devices, which can be broken down into 10,000 high spec devices and 2,000 low spec devices.

High spec devices will need to encrypt information on hard drives and run the AEC’s ECL application.

They must also be able to support Microsoft BitLocker, have removable secondary storage of at least 4 GB, be able to be managed using Microsoft In-Tune.

High specification devices should also be able to be used by users with low digital literacy skills.

Low-spec devices will be required to run a web-based version of AEC’s ECL application. They must be mobile and able to support AEC using the ServiceNow platform via web browser, IOS, iPadOS and Android.

Workflow digitization

The AEC needs a partner to develop an application to digitize the manual tasks carried out by the agents in charge of polling stations, polling centers and mobile polling stations on election day and during the pre-election .

The application must integrate with AEC ServiceNow – IT Service Management capability, with the option of a hybrid model to support support ticket processing between AEC and the responder’s solution.

The application must have online and offline capabilities, the ability to interact with content and digital media, real-time reporting capability, and the ability to provide ongoing and evolving technical support to any application.

Respondent must be able to provide level three technical support for the application and minor application enhancements.

Respondent must also be able to provide “heavy support” to the application during an election event, including dynamic scaling to support up to 15,000 temporary external end users and 7,500 polling stations.

AEC has not yet determined whether its needs would be better served as a “bundled service”, with AEC paying for access to use products and services on an “as needed” basis; or by purchasing products under the Digital Transformation Agency’s Digital Marketplace.

Solutions and services should meet a number of security requirements such as the Essential Eight (E8) Strategies Mitigation Measures and Cyber ​​Supply Chain Risk Management outlined in the Australian Cyber ​​Security Center.


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